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What it is

Sippet lets your org use messaging alongside voice so support does not stop when a call ends. Use this area to:
  • send follow-up messages after calls
  • keep message history tied to the same contact and conversation record
  • connect WhatsApp accounts for chat-style support flows
  • reuse templates for consistent outreach

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In the console

Messaging setup and usage spans:
  • Settings > Telephony & SMS: SMS branding, numbers, and telephony settings
  • Templates: reusable SMS templates
  • Conversations: ongoing message-linked contact context

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Key concepts

  • SMS brand sender ID: the sender identity used for SMS where supported
  • WhatsApp accounts: the connected accounts used for WhatsApp delivery
  • Conversation threads: the cross-channel support history for a contact
  • Templates: reusable content for follow-up, reminders, or structured updates

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When to use it

  • send next steps after a live call
  • follow up when a contact does not answer voice outreach
  • keep a support relationship active across call and messaging channels