What Sippet is
Sippet is an omni-channel AI support and triage platform for teams that need shared customer context across voice, messaging, email, and external support channels. Use it to:- run live call center workflows with AI agents and human operators
- support customers over voice, SMS, WhatsApp, email and more
- keep shared conversation memory and contact context across channels
- connect AI agents to knowledge sources like GitHub or community channels like Discord, or use uploaded files as product knowledge
- automate follow-up and operational work with playbooks, templates, and webhooks
Start in the console
Call center
Set up operators, queues, transcripts, and live support workflows.
Explore the platform
AI agents
Build no-code support agents with tools, files, prompts, and channel
behavior.
Integrations
Connect WhatsApp, Discord, GitHub, and webhooks to expand support coverage
and context.
Settings
Configure providers, verification, team access, telephony, and mailboxes.
Key concepts
Contacts: the customer records your team and agents work againstConversations: the live or historical support context across channelsAI agents: the prompts, tools, files, and behavior you configurePlaybooks: scheduled or triggered automation for follow-up and operationsIntegrations: external systems that extend delivery channels or product knowledge
Choose the docs you need
Console docs
Admin and operator guidance for configuring and running Sippet.
Frontend SDK
Browser calling, realtime sockets, live call events, and voice flows.
Backend RPC API
Server-side integrations that call Sippet directly over HTTP RPC.
Integrations
Create a sender account, pair a device by QR, and continue support
conversations over WhatsApp.
Discord
Connect a Discord workspace, bind support channels, and let AI agents
answer product questions.
GitHub
Connect repositories, sync issue and codebase context, and attach that
knowledge to support agents.