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What it is

Custom SIP trunking lets your org use Sippet with one or more of your own SIP connections instead of relying only on the Sippet-managed delivery path.

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In the console

In Settings > Telephony & SMS you can manage:
  • SIP connections
  • phone numbers
  • number-to-connection and number-to-agent assignment
  • SMS sender settings
SIP user and operator voice access then fit into your broader call-center workflow.

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Key concepts

  • SIP connection: the credentialed carrier or SIP-provider connection. A connection can serve many phone numbers.
  • Phone number: an inbound or outbound number attached to a workflow. Assign it to a SIP connection to use that connection for outbound calls, or leave it Sippet-managed to use the managed trunk.
  • Assigned AI agent: the agent tied to an inbound phone route
  • SIP access: the credentials operators use for voice participation