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What it is

Sippet’s email tools let your org receive and send support email while keeping the activity inside the same support system as calls and messaging.

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In the console

Email workflows span:
  • Settings > Emails & SMTP: mailboxes, identities, listener settings, and outbound ownership
  • Conversations: email activity tied back to support context
  • AI agents: optional agent ownership or mailbox defaults

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Key concepts

  • Mailboxes: the inbound email entry points Sippet listens on
  • Sender identities: the branded addresses used for outbound email
  • Listener settings: host, port, TLS, and session handling for inbound mail
  • Classifications: labels or routing context for inbound email handling

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When to use it

  • centralize shared support inboxes
  • give AI agents or team members branded inbound and outbound identities
  • keep email follow-up tied to the same support history as calls or chat