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What this page covers

Read this page first if you want the shortest path to understanding how Sippet is structured before diving into channel-specific setup guides. It explains:
  • how sandbox and live environments differ
  • the main objects your team works with
  • the core workflows Sippet supports across channels

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Live vs sandbox mode

Sippet gives each customer organisation a live environment and a sandbox environment. Use sandbox when you want to test safely without affecting your production organisation or customer-facing workflows. Use live when you are ready for real production traffic, operational usage, and customer-facing activity.

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Sandbox mode

Sandbox is for testing and rollout preparation. In sandbox:
  • you can test workflows without touching your live organisation
  • outbound calls are restricted to verified team phone numbers
  • each team member must verify their own sandbox phone before placing outbound calls
  • saved AI agents can be promoted into a fresh live copy when you are ready

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Live mode

Live is your production environment. In live:
  • changes affect your real organisation and production activity
  • customer-facing workflows run against your real setup
  • live access stays restricted until Sippet approves your legal entity

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Core functionality

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Contacts and conversations

Sippet keeps support activity tied to contacts and conversations so your team and AI agents keep context across channels. That means you can:
  • take a voice call and follow up later by WhatsApp or email
  • keep notes, history, and channel activity attached to the same customer
  • route the same contact between AI-led and human-led support

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Omni-channel support

Sippet supports support operations across multiple channels:
  • Call center for live inbound and outbound calls
  • SMS & WhatsApp for async messaging and follow-up
  • Email for mailbox-based support workflows
  • Discord for community and product-support channels

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AI agents and automation

Sippet is built around AI-assisted support, not just telephony. Core AI functionality includes:
  • AI agents with prompts, files, tools, and channel behavior
  • GitHub knowledge for product-aware answers and issue context
  • Playbooks for follow-up and operational automation
  • Templates for reusable messaging and outreach content

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Integrations and settings

The platform also includes operational setup areas that shape how support runs:
  • Integrations for WhatsApp, Discord, GitHub, and webhooks
  • AI providers for BYOK model access
  • Verification for sandbox phone verification and live approval readiness
  • Team members for operator and admin access
  • Custom SIP trunking and Custom mailbox for more advanced channel setup

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How to use the docs

Use the docs in this order:
  1. Read the overview and this page.
  2. Pick the channel or feature area you want to set up.
  3. Start with the feature overview page.
  4. Use the matching guide page for step-by-step setup.