Sippet classifies intent, resolves routine issues, and escalates to the right specialist with full context attached.
Route urgent cases immediately and resolve routine issues without agent wait times.
Pass transcripts, intent tags, and customer history to agents before takeover.
Use playbooks to triage inbound calls by product, region, or priority tier.
Partner with our solutions team to design outbound, inbound, and web voice flows, wire up escalation rules, and pilot thousands of calls before flipping the switch for every region.