Sippet orchestrates parallel, high-volume voice campaigns — with human operators watching real-time transcripts with VoIP controls
Mix Sippet’s AI voices, workflow logic, and human escalation rules to deliver the exact phone experience you promise customers.
Outbound AI voice Outbound AI voice
Launch revenue recovery, outbound prospecting, research, and scheduling calls simultaneously while Sippet keeps tone, compliance, and data capture consistent.
Revenue recovery with adaptive payment plans
Prospecting, nurture, and event follow-up cadences
Customer research + VOC tagging directly in your CRM
Scheduling, reminders, and support triage automations
Inbound decisioning Inbound decisioning
Drag-and-drop workflows that listen to intent, authenticate callers, and transfer to the right queue or human instantly.
Voice widgets Voice widgets
Drop a Sippet widget into your help center or CMS. Customers call from their browser, screen share, and our agents—or yours—join instantly. Teams can also embed a virtual telephone inside internal tools to click-to-call customers without leaving their workflow.
Define how Sippet speaks, what data it references, and where it hands off to humans. Every branch is source-controlled and tied to your compliance checklist.
Operators can see the same spec inside the console, jump into any room, mute the AI, or let Sippet AI finish the call while transcripts, summaries, and DICE segments sync back to your CRM in realtime.
Drop in the floating softphone widget with SIP + WebRTC credentials and launch it from the page corner.
Load the hosted build and render the widget with just an API key.
Use the React component wrappers for typed props and idiomatic usage.
Trigger calls, answer, hold, and query queues from the helper SDK.
Subscribe to the `events` channel for incoming call and operator status updates.
import '@sippet-ai/client'
// ESM build (bundler or modern browser)
// <sippetai-voip-widget> renders a launcher button at the bottom-right.
// Clicking it opens the full panel.
<sippetai-voip-widget
api-key="YOUR_PUBLISHABLE_API_KEY"
sip-url="sip.sippet.ai"
sip-user="1001"
sip-password="1234"
sip-web-socket-url="wss://sip.sippet.ai:7443"
user-name="Agent"
user-email="agent@example.com"
></sippetai-voip-widget><script
type="module"
src="https://sippet-ai.b-cdn.net/widget-voip/index.js"
></script>
<sippetai-voip-widget
api-key="YOUR_PUBLISHABLE_API_KEY"
></sippetai-voip-widget>import { SippetAIVoipWidget } from '@sippet-ai/client/react'
export function SupportWidget() {
return (
<SippetAIVoipWidget
apiKey="YOUR_PUBLISHABLE_API_KEY"
sipUrl="sip.sippet.ai"
sipUser="1001"
sipPassword="1234"
sipWebSocketUrl="wss://sip.sippet.ai:7443"
userName="Agent"
userEmail="agent@example.com"
/>
)
}import { sippet } from '@sippet-ai/client'
sippet.setApiKey('YOUR_PUBLISHABLE_API_KEY')
await sippet.call('+359877121121')
await sippet.answer()
await sippet.decline()
await sippet.hold()
const queue = await sippet.getQueue()
const activeCalls = await sippet.getActiveCalls()
const callDetails = await sippet.callDetails('CALL_UUID')import { initSocket, getSocket } from '@sippet-ai/client'
initSocket({ publishableKey: 'YOUR_PUBLISHABLE_API_KEY' })
const socket = getSocket()
const channel = socket.channel('events')
channel.join()
channel.on('incoming_call', payload => console.log('incoming_call', payload))
channel.on('call_answered', payload => console.log('call_answered', payload))
channel.on('call_ended', payload => console.log('call_ended', payload))
channel.on('operator_status_change', payload =>
console.log('operator_status_change', payload),
)Sync transcripts to Salesforce, trigger billing reminders in Stripe, pipe research into Airtable, or send takeover alerts to Slack—no additional middleware required.
Sippet's console shows every live call, transcript, and AI decision. Reps can join, whisper, take control, or let the AI finish the conversation with perfect handoffs.
Operator takeover. See transcripts live, click to barge, mute the AI, or kick it out entirely without dropping the customer.
Join + listen in browser. Supervisors can monitor hundreds of calls and jump into the exact one that needs attention.
Compliance guardrails. Mini-Miranda, state disclosures, and opt-out language enforced automatically across every branch.
Live analytics + QA. Stream KPIs, CSAT, DICE/WAOE/WACE/WAOR/DICR labels, and action items into your warehouse or BI tool.
Human + AI duet. Let Sippet handle the repetitive questions and instantly hand control to a rep when nuance shows up.
Widgets + SDKs. Customer-facing browser calling plus internal virtual telephones help your team reach people from any app.
Partner with our solutions team to design outbound, inbound, and web voice flows, wire up escalation rules, and pilot thousands of calls before flipping the switch for every region.