> ## Documentation Index
> Fetch the complete documentation index at: https://sippet.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Sippet AI Console

> Docs for omni-channel AI support, triage, and operator workflows in Sippet.

## What Sippet is

Sippet is an omni-channel AI support and triage platform for teams that need
shared customer context across voice, messaging, email, and external support
channels.

Use it to:

* run live call center workflows with AI agents and human operators
* support customers over voice, SMS, WhatsApp, email and more
* keep shared conversation memory and contact context across channels
* connect AI agents to knowledge sources like GitHub or community channels
  like Discord, or use uploaded files as product knowledge
* automate follow-up and operational work with playbooks, templates, and webhooks

## Start in the console

<Card title="Call center" icon="phone" href="/console/call-center" horizontal>
  Set up operators, queues, transcripts, and live support workflows.
</Card>

## Explore the platform

<CardGroup cols={3}>
  <Card title="AI agents" icon="bot" href="/console/ai-agents">
    Build no-code support agents with tools, files, prompts, and channel
    behavior.
  </Card>

  <Card title="Integrations" icon="plug" href="/console/integrations">
    Connect WhatsApp, Discord, GitHub, and webhooks to expand support coverage
    and context.
  </Card>

  <Card title="Settings" icon="settings" href="/console/ai-providers">
    Configure providers, verification, team access, telephony, and mailboxes.
  </Card>
</CardGroup>

## Key concepts

* `Contacts`: the customer records your team and agents work against
* `Conversations`: the live or historical support context across channels
* `AI agents`: the prompts, tools, files, and behavior you configure
* `Playbooks`: scheduled or triggered automation for follow-up and operations
* `Integrations`: external systems that extend delivery channels or product knowledge

## Choose the docs you need

<CardGroup cols={3}>
  <Card title="Console docs" icon="layout-dashboard" href="/console/call-center">
    Admin and operator guidance for configuring and running Sippet.
  </Card>

  <Card title="Frontend SDK" icon="code" href="/sdk-js/introduction">
    Browser calling, realtime sockets, live call events, and voice flows.
  </Card>

  <Card title="Backend RPC API" icon="server" href="/api-reference/introduction">
    Server-side integrations that call Sippet directly over HTTP RPC.
  </Card>
</CardGroup>

## Integrations

<CardGroup cols={3}>
  <Card title="WhatsApp" icon="message-circle" href="/console/sms-whatsapp-guide">
    Create a sender account, pair a device by QR, and continue support
    conversations over WhatsApp.
  </Card>

  <Card title="Discord" icon="messages-square" href="/console/discord-integration-guide">
    Connect a Discord workspace, bind support channels, and let AI agents
    answer product questions.
  </Card>

  <Card title="GitHub" icon="github" href="/console/github-integration-guide">
    Connect repositories, sync issue and codebase context, and attach that
    knowledge to support agents.
  </Card>
</CardGroup>

## Suggested next pages

* [Understand the core product model](/console/core-features)
* [Create a no-code support agent](/console/ai-agents-guide)
* [Connect WhatsApp and message contacts](/console/sms-whatsapp-guide)
* [Set up Discord support monitoring and replies](/console/discord-integration-guide)
* [Connect GitHub knowledge to an AI agent](/console/github-integration-guide)
* [Build a follow-up playbook](/console/playbooks-guide)