> ## Documentation Index
> Fetch the complete documentation index at: https://sippet.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Templates

> Create reusable content for email, SMS, and API-style support follow-up workflows.

## What it is

Templates help your org standardize recurring communication and automation payloads.

In the current console, templates can cover:

* email messages
* SMS messages
* API request templates for outbound workflow payloads

## Why templates matter

Templates make it easier to:

* keep support messaging consistent
* reduce manual typing in repeated workflows
* reuse the same structure in playbooks and agent-driven follow-up

## Key concepts

* `Model`: the internal name for a reusable template shape
* `Variables`: placeholders such as customer or link values
* `Active`: whether the template is available for current workflows
* `API request templates`: saved outbound request definitions for operational automation

## Related pages

* [Create reusable outreach templates](/console/templates-guide)
* [Playbooks overview](/console/playbooks)
* [SMS & WhatsApp](/console/sms-whatsapp)
* [Email](/console/email)