> ## Documentation Index
> Fetch the complete documentation index at: https://sippet.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# SMS & WhatsApp

> Support customers over outbound messaging with shared contact context and AI-assisted follow-up.

## What it is

Sippet lets your org use messaging alongside voice so support does not stop when a call ends.

Use this area to:

* send follow-up messages after calls
* keep message history tied to the same contact and conversation record
* connect WhatsApp accounts for chat-style support flows
* reuse templates for consistent outreach

## In the console

Messaging setup and usage spans:

* `Settings > Telephony & SMS`: SMS branding, numbers, and telephony settings
* `Templates`: reusable SMS templates
* `Conversations`: ongoing message-linked contact context

## Key concepts

* `SMS brand sender ID`: the sender identity used for SMS where supported
* `WhatsApp accounts`: the connected accounts used for WhatsApp delivery
* `Conversation threads`: the cross-channel support history for a contact
* `Templates`: reusable content for follow-up, reminders, or structured updates

## When to use it

* send next steps after a live call
* follow up when a contact does not answer voice outreach
* keep a support relationship active across call and messaging channels

## Related pages

* [Configure messaging and follow up across channels](/console/sms-whatsapp-guide)
* [Templates overview](/console/templates)
* [Conversations & memory](/console/conversations-memory)