> ## Documentation Index
> Fetch the complete documentation index at: https://sippet.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Email

> Connect branded mailboxes, sender identities, and inbound handling for email-based support.

## What it is

Sippet's email tools let your org receive and send support email while keeping the activity inside the same support system as calls and messaging.

## In the console

Email workflows span:

* `Settings > Emails & SMTP`: mailboxes, identities, listener settings, and outbound ownership
* `Conversations`: email activity tied back to support context
* `AI agents`: optional agent ownership or mailbox defaults

## Key concepts

* `Mailboxes`: the inbound email entry points Sippet listens on
* `Sender identities`: the branded addresses used for outbound email
* `Listener settings`: host, port, TLS, and session handling for inbound mail
* `Classifications`: labels or routing context for inbound email handling

## When to use it

* centralize shared support inboxes
* give AI agents or team members branded inbound and outbound identities
* keep email follow-up tied to the same support history as calls or chat

## Related pages

* [Connect a mailbox and route support email](/console/email-guide)
* [Custom mailbox](/console/custom-mailbox)
* [Conversations & memory](/console/conversations-memory)