> ## Documentation Index
> Fetch the complete documentation index at: https://sippet.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Discord integration

> Watch product-support channels, capture questions, and let AI agents respond with shared context.

## What it does

Sippet's Discord integration turns selected Discord spaces into AI-assisted support surfaces.

Use it to:

* watch channels where users ask product questions
* connect a workspace to a specific AI agent
* choose when the agent should reply
* collect approved examples that improve support quality over time

## In the console

The Discord setup flow includes:

* `workspace bindings`: the connected Discord workspaces or guilds
* `channel bindings`: which channels Sippet should listen to and reply in
* `reply mode`: whether to answer only on mention/question patterns or consider broader activity
* `examples`: approved question-and-answer examples for the integration
* `backfill`: history sync to seed context from earlier channel activity

## Key concepts

* `Assigned AI agent`: the support agent responsible for that workspace context
* `Reply enabled`: whether the integration can respond, not just observe
* `Reply mode`: how aggressively the agent joins the conversation
* `Examples`: reviewed support answers that help steer future behavior

## Good use cases

* product-support channels in your community server
* internal customer-success triage rooms
* launch-day or incident-support channels that need fast first response

## Related pages

* [Set up Discord support monitoring and replies](/console/discord-integration-guide)
* [GitHub integration](/console/github-integration)
* [Discord + GitHub workflow](/console/discord-github-workflow)