> ## Documentation Index
> Fetch the complete documentation index at: https://sippet.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Discord + GitHub workflow

> Use Discord support intake plus GitHub knowledge to answer product questions and escalate likely bugs.

## Goal

Create an end-to-end workflow where Discord becomes a support intake channel and GitHub becomes the product knowledge source behind the response.

## The workflow

1. A user asks a product question in Discord.
2. A Sippet AI agent reads the message through the Discord integration.
3. The same agent uses connected GitHub repository knowledge to answer accurately.
4. If the question looks like a bug or unresolved issue, the workflow escalates to a human or issue-report path.

## Setup pattern

* Connect Discord and bind the support channels.
* Connect GitHub and bind the relevant repositories.
* Assign the same AI agent to both the Discord workspace and the GitHub repository context.
* Start with a narrow Discord reply mode before widening the rollout.

## Example scenario

* a user asks whether a bug is already known
* the agent answers based on the repo and issue context it has access to
* if the answer is unclear or the issue is new, the agent flags it for escalation instead of guessing

## Why this works

It keeps support close to the real product source of truth without making customers wait for manual repo lookups on every question.

## Guardrails

* Do not let the agent answer every Discord message by default.
* Review examples regularly so the support tone stays useful.
* Use escalation when the issue is account-specific, high-risk, or genuinely new.

## Related pages

* [Set up Discord support monitoring and replies](/console/discord-integration-guide)
* [Connect GitHub knowledge to an AI agent](/console/github-integration-guide)
* [Create a no-code support agent](/console/ai-agents-guide)