> ## Documentation Index
> Fetch the complete documentation index at: https://sippet.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect a branded support mailbox

> Set up an inbound mailbox and outbound identities for AI-assisted or team-managed email support.

## Goal

Connect a branded support mailbox so your org can handle inbound and outbound support email inside Sippet.

## Before you start

* Choose the domain and inbox you want to use.
* Decide whether the mailbox should default to the organisation, a user, or an AI agent.

## Step 1: add the mailbox

In `Settings > Emails & SMTP`:

* enter the inbound domain
* review the MX target and listener values
* choose the listener and TLS settings that fit your mail flow

## Step 2: add sender identities

For each required address:

* create the local-part and display name
* choose the owner type
* select whether it should be the default outbound identity

## Step 3: test support handling

* confirm inbound messages arrive
* confirm the correct sender identity is used on outbound replies
* confirm email activity appears in the contact's support context

## What good looks like

* your support team uses branded outbound email
* inbound mail is centralized
* AI-assisted and human-led email flows share the same mailbox foundation

## Related pages

* [Custom mailbox overview](/console/custom-mailbox)
* [Connect a mailbox and route support email](/console/email-guide)
* [Complete verification](/console/verification-guide)