> ## Documentation Index
> Fetch the complete documentation index at: https://sippet.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversations & memory

> Keep support context alive across channels with shared conversation history and contact memory.

## What it is

Sippet tracks support relationships over time so your org does not lose context when a customer moves from one channel to another.

## In the console

The `Conversations` area focuses on:

* active and recent support relationships
* who currently owns the conversation
* which channel is active now
* whether a contact needs operator attention, follow-up, or re-engagement

## Key concepts

* `Conversation relationships`: the current support state for a contact
* `Current channel`: whether the latest activity is on call, email, or messaging
* `Owner`: the operator or AI agent currently handling the relationship
* `Memory freshness`: how current the saved contact context is
* `Attention state`: whether a person needs to step in

## Why it matters

Without shared conversation state, each channel becomes a separate support silo.

With Sippet:

* a follow-up message can reflect what happened on a call
* AI agents can continue a support thread without starting over
* operators can step into a live case with more context

## Related pages

* [Use conversation history and memory for better follow-up](/console/conversations-memory-guide)
* [Call center](/console/call-center)
* [SMS & WhatsApp](/console/sms-whatsapp)
* [Email](/console/email)