> ## Documentation Index
> Fetch the complete documentation index at: https://sippet.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect and validate a BYOK provider

> Add an OpenAI or Gemini key and confirm it is ready for production support workflows.

## Goal

Connect your own AI provider key and validate that Sippet can use it for realtime support work.

## Before you start

* Choose the provider you want to standardize on first.
* Store the key securely before entering it into the console.

## Step 1: add the provider key

In `Settings > AI Providers`:

* choose the provider
* paste the API key
* save the credential

## Step 2: confirm the status

Review:

* whether the provider shows as connected
* whether there are any recent errors
* whether the correct key is attached to the org

## Step 3: assign the provider in agent configuration

After the key is connected:

* update the AI agent to use the provider and model you want
* run a test session before publishing or promoting the agent live

## What good looks like

* the provider shows as connected
* agents can run successful tests with the chosen model
* your org can change providers without rewriting support workflows

## Related pages

* [AI providers overview](/console/ai-providers)
* [Create a no-code support agent](/console/ai-agents-guide)