> ## Documentation Index
> Fetch the complete documentation index at: https://sippet.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# No-code AI agents

> Configure support agents with prompts, tools, files, channels, and escalation behavior without writing application code.

## What it is

Sippet AI agents are the operational brains behind support experiences in voice and other channels.

Use them to:

* answer product questions
* collect structured information
* route or escalate to operators
* use connected knowledge and files during support

## In the console

The `AI agents` area includes:

* agent profile and prompt settings
* model and voice selection
* channel behavior and inactivity handling
* tools and tool settings
* uploaded files and examples
* test sessions and published/live promotion

## Key concepts

* `Draft vs live`: build safely before promoting an agent to production
* `Tools`: the actions an agent is allowed to take
* `Files`: uploaded material the agent can search or reference
* `Script composition`: structured response and flow design for no-code behavior
* `Safety controls`: middleware and timeout options for sensitive prompts

## Common setup decisions

* Choose whether an agent is voice-first, messaging-first, or mixed.
* Decide when the agent should escalate to an operator.
* Keep tool access narrow at first, then expand once the workflow is stable.

## Related pages

* [Create a no-code support agent](/console/ai-agents-guide)
* [Discord integration](/console/discord-integration)
* [GitHub integration](/console/github-integration)
* [AI providers](/console/ai-providers)